Terms of service

Terms of Service

Last Updated: 17 November

Welcome to Matai.com.au, operated by Matai Customs. Throughout the site, the terms “we,” “us,” and “our” refer to Matai Watches. By accessing or using this website, you agree to comply with and be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

For inquiries, contact us at info@matai.com.au.

SECTION 1: ONLINE STORE TERMS

By using this site, you affirm that you are at least the age of majority in your location, or you have provided consent for a minor dependent to use the site. You agree not to use our products for illegal purposes or violate laws in your jurisdiction, including copyright laws. Violations may result in immediate termination of services.

SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. By using our services, you agree that:

  • Your non-payment-related content may be transferred unencrypted across networks.
  • Payment details, however, will always be encrypted.
  • You will not exploit or misuse the site or its content.

SECTION 3: ACCURACY OF INFORMATION

We strive for accuracy but do not guarantee the completeness or reliability of the content on this site. Historical or outdated information is provided for reference only and should not be relied upon solely.

SECTION 4: MODIFICATIONS TO SERVICES AND PRICING

Product prices and availability are subject to change without notice. We may modify or discontinue services without liability to users.

SECTION 5: PRODUCTS OR SERVICES

Certain products or services may only be available online and in limited quantities. Returns and exchanges adhere to our Refund Policy. We aim to display product colors and images accurately but cannot guarantee they perfectly match your screen’s display.

SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide accurate purchase and account information and update it promptly. We may refuse or limit orders, particularly those we suspect are placed by resellers or distributors. See our Refund Policy for more details.

SECTION 7: THIRD-PARTY SERVICES AND LINKS

We may link to third-party websites or tools, provided "as-is." We are not responsible for their content, accuracy, or your use of them.

SECTION 8: USER COMMENTS AND FEEDBACK

By submitting comments or materials, you grant us permission to use them without restriction. Comments must not infringe on third-party rights or include offensive, defamatory, or harmful content.

SECTION 9: PERSONAL INFORMATION

Your submission of personal data is governed by our Privacy Policy.

SECTION 10: ERRORS AND INACCURACIES

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders as needed.

SECTION 11: PROHIBITED USES

Prohibited uses include but are not limited to:

  • Unlawful activities
  • Spamming or phishing
  • Harming or harassing others
  • Interfering with site functionality

SECTION 12: LIMITATION OF LIABILITY

Use of our services is at your sole risk. We provide services and products "as-is" without warranties. Matai Watches is not liable for damages arising from your use of our services.

SECTION 13: INDEMNIFICATION

You agree to indemnify Matai Watches and affiliates against claims arising from your breach of these terms or your violation of laws or third-party rights.

SECTION 14: TERMINATION

These terms remain in effect unless terminated by you or us. We may terminate access to the site or services without prior notice if you violate these terms.

SECTION 15: GOVERNING LAW

These Terms of Service and any related agreements are governed by the laws of Australia.

SECTION 16: CHANGES TO TERMS OF SERVICE

We may update these Terms of Service at any time. It is your responsibility to check this page periodically. Continued use of the site after updates constitutes acceptance.

SECTION 17: CONTACT INFORMATION

Questions? Contact us:

  • Email: info@matai.com.au
  • Phone: 0468 551 339
  • Address: 29A Shelly Avenue, Sydney, Australia
  • ABN: 95 648 892 915